Terms of service

SCOPE OF APPLICATION

Welcome to www.pletoracafe.com. We ask you to read these terms and conditions carefully before using the website, as by entering our site you confirm your acceptance of them.

These terms and conditions regulate the use of the www.pletoracafe.com site, of which FINCA ALSEAI, S.P.R. DE R.L. DE C.V. ("PLÉTORA") is the owner, which is a Mexican company, with address at 13 de Septiembre, 22-2, Escandón, Miguel Hidalgo, CDMX, 11800.

Through its website www.pletoracafe.com, PLÉTORA puts at your disposal a digital environment in which sellers, subscribers and users concur. In it, certain goods or services are offered with the possibility of purchase.

PLÉTORA reserves the right to change, modify, add or remove portions of these terms and conditions of use at any time. The changes will be effective when they are published on the site www.pletoracafe.com so we suggest periodically reviewing the updates of these terms and conditions of use, since the use of the site and the purchase of products implies acceptance of them.

USE OF WWW.PLETORACAFE.COM

In order to use the site www.pletoracafe.com you must be 18 years of age or, where appropriate, be accessing under the supervision and consent of a legal guardian, of whom the legal exercise of parental authority, guard and custody stops, not being able to access falsifying, modifying and / or altering your personal data in any way. If a fraudulent and / or malicious use is verified or suspected and / or contrary to these Terms and Conditions and / or contrary to good faith, PLÉTORA will have the unappealable right to terminate the relationship and even collaborate judicially for the persecution of the offenders.

SENDING PROMOTIONS, OFFERS AND COMMUNICATIONS RELATED TO YOUR ORDERS

During the registration process, you agree  to receive promotional emails from the site www.pletoracafe.com  you may subsequently opt out of receiving such promotional emails by sending an email to the address contacto@pletoracafe.com indicating that you no longer wish to receive promotions by email.

During the registration process you expressly authorize us to contact you for marketing purposes; however, at all times you have the right to revoke this consent contact us where you expressly express your desire to no longer receive phone calls or send text messages from our marketing team.

In order to facilitate the tracking of your orders, you expressly authorize us to receive confirmations related to the delivery time of the products purchased on our website, through sending emails with the information of the shipments of your purchase orders.

There are features through which you can verify the authenticity of the issuer, among these features is an element with the delivery time of the products purchased on our website, through sending emails with the information of the shipments of your purchase orders.

The foregoing in accordance with the Federal Consumer Protection Law, as well as the Agreement establishing the rules of operation and functioning of the Public Registry of Consumers.

CANCELLATION

PLÉTORA reserves the right to cancel, modify, suspend temporarily or permanently, the tracking of purchase orders made through the www.pletoracafe.com website, in order to protect commercial interests.

USER COMMUNICATIONS

Any communications you send to the www.pletoracafe.com website, including but not limited to questions, criticisms, comments and suggestions, will become our sole property and will not be returned, unless warranted. In addition, when you submit comments or reviews to the site, you also grant us the right to use the name you submit, as part of such review, comment or any other content. Finally, it is worth mentioning that, you should not use a fake email address, that is, pretend to be someone you are not.

RESPONSIBILITY

There are cases in which a purchase order may not be processed due to circumstances beyond our control and which cannot be foreseen, circumstances in which force majeure or fortuitous event intervenes. In that sense, PLÉTORA will inform the client of the reason why it was not possible to process an order, restituting any amount charged to the subscriber, making it clear that in this process additional information may be requested to complete the refund process.

Likewise, all products offered in the www.pletoracafe.com site are subject to availability and are offered to our buyers while stocks last, so it may be the case that the same product can be purchased by several customers at the same time and at the end of the sales process it turns out that the product is no longer available because it has been sold out,  even if it appears on the www.pletoracafe.com site, in which case the buyer will be informed of such situation proceeding to refund any amount paid for the product purchased if it is the case or will be notified of the impossibility of processing the purchase order.

If derived from any of the assumptions contemplated in this section, or from other circumstances, we had to reimburse the buyer any amount of money, this refund provided consent of the buyer may also be made through an electronic coupon for the total amount to be refunded, with which the buyer may acquire products without category restrictions or minimum purchase. This coupon will be valid for six months; If during this period the buyer does not make use of it, it will be canceled.

For the refund of a purchase order, a single means of reimbursement must be chosen by which to make the return of the money, either through a refund coupon, bank transfer or reversal of payment to the credit card.

Some products offered on the www.pletoracafe.com site  may be subject in addition to these terms and conditions, to particular conditions of sale,  which may be consulted by the buyer along with the description of the product, it is necessary that every buyer verify the particular conditions of sale of these products, before making your purchase,  in order to ascertain the terms, conditions and restrictions that may apply in a particular way.

The buyer before the purchase of the product, must accept the particular conditions of sale, being the case that the present term and particular conditions of sale, which may be consulted

All offers of sale, communications, requests for information among others, are made through the  site www.pletoracafe.com, which does not represent or is responsible for communications sent outside this site. Likewise, it will not be responsible for cash deposits, transfers or payments by credit cards made by subscribers to accounts other than those authorized in the purchase of products, referring to the fact that deposit requests are never made to private accounts.

DATA PROTECTION

The data provided by the client is protected according to our Privacy Notice.

 

BILLING

Buyers who purchase products may request the invoice of the same at the time of purchase, if not requested, they will have seven calendar days after the purchase to request it.

APPLICABLE LAW AND JURISDICTION

For the interpretation and fulfillment of these terms and conditions, the parties submit to the jurisdiction of the courts of Mexico City, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.